Frequently Asked Questions (FAQ)
Orders & Payments
How do I place an order?
Select your chosen item, add it to your cart, and proceed to checkout. Once your purchase is complete, you’ll receive an email confirmation.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and other secure payment methods shown at checkout.
Can I cancel or change my order?
If your order hasn’t been processed, we may be able to amend or cancel it. Please contact us at support@oakravenhq.com as soon as possible.
Shipping
Where do you ship?
We ship within the UK, Europe, and select international destinations including the USA, Canada, and Australia.
When will my order arrive?
Delivery times vary by location and shipping method. For details, please see our Shipping Policy.
How can I track my order?
A tracking link will be sent once your order is dispatched. If you don’t receive it, check your spam folder or get in touch with us.
Returns & Refunds
What’s your return policy?
You have 30 days from delivery to request a return on eligible items. Please review our Refund Policy for full details.
What if my item is damaged or incorrect?
Contact us within 48 hours of receiving your order at orders@oakravenhq.com with photos of the issue. We’ll resolve it promptly.
Product Information
Where are your products made?
We source from trusted global suppliers. Depending on the product, items may ship from the UK, EU, or internationally.
Are your products eco-friendly?
We are working toward more sustainable options. Any specific eco-credentials will be noted in individual product descriptions.
Other Questions
Do you offer gift cards or custom orders?
Not at this time — but stay tuned.
How can I contact you?
Email support@oakravenhq.com or use our Contact Page.